员工满意度调查 Employee Engagement Survey

请根据您对各项陈述的认同程度进行评分：
1 = 非常不同意
2 = 不同意
3 = 一般
4 = 同意
5 = 非常同意
Please rate the following statements based on your level of agreement:
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Agree
1. 您目前所在部门：
Your department:
2. 您所在房务部分部门：
Your Section：
3. 您所在餐饮部分部门：
Your Section：
4. 您所在娱乐部分部门：
Your Section：
5. 您在酒店的服务年限（工龄）Your length of service at the hotel：
请选择
一、工作量与工作压力（共12题）
       Workload and Job Stress (12 Questions)
6. 我每天的工作量在合理范围内。 My daily workload is within a reasonable range.
7. 我很少感到被繁重的任务压得喘不过气来。I rarely feel overwhelmed by excessive tasks.
8. 工作任务的紧急性和重要性分配合理。The urgency and importance of my tasks are appropriately prioritized.
9. 我的工作时间和工作内容之间是平衡的。There is a good balance between my working hours and assigned duties.
10. 工作任务分配公平，不会有人承担过多或过少。Task allocation is fair and balanced among team members.
11. 我有足够的时间完成我的日常工作。I have sufficient time to complete my daily tasks.
12. 加班是偶发性的，不是常态。Overtime is occasional and not the norm.
13. 我能够在规定时间内完成我的大部分工作任务。I am able to complete most of my tasks within the expected timeframe.
14. 临时任务的安排通常是合理并具备缓冲时间的。Last-minute assignments are generally reasonable and allow buffer time.
15. 我在高峰期也能获得必要的资源和支持。I receive the necessary resources and support during peak periods.
16. 我的岗位职责与实际工作负荷是匹配的。My job responsibilities are aligned with my actual workload.
17. 工作压力没影响到我的身心健康。My job stress does not significantly affect my physical or mental health.
二、部门凝聚力与协作氛围（共12题）
       Team Cohesion and Collaboration (12 Questions)
18. 部门内部沟通高效，信息传递清晰。Communication within the department is efficient and clear.
19. 同事之间乐于协助彼此完成工作。Team members are willing to support each other to complete tasks.
20. 部门有共同的价值观或目标感。Our department shares common values or a clear sense of purpose.
21. 我在团队中感受到归属感。I feel a strong sense of belonging in my team.
22. 团队成员之间互相信任。There is mutual trust among team members.
23. 出现问题时，大家能齐心协力解决。The team collaborates effectively to resolve issues.
24. 团队氛围积极、正向。The team maintains a positive and constructive atmosphere.
25. 在遇到困难时，我能获得团队的帮助。I can rely on team support when facing difficulties.
26. 我的观点和意见在团队中能被认真听取。My opinions and suggestions are taken seriously within the team.
27. 部门有一定的非正式交流或团队建设活动。There are informal activities or team-building events that enhance our connection.
28. 团队内部沟通不会出现明显隔阂或派系。There are no noticeable divisions or cliques within the team.
29. 我认为我们的团队具有高度凝聚力。I believe our team demonstrates strong cohesion and unity.
三、部门领导力与管理风格（共12题）
       Department Leadership and Management (12 Questions)
30. 我的上级能够清晰地说明部门的目标与计划。My supervisor clearly communicates departmental goals and plans.
31. 部门领导能够做出高效决策。Department leadership makes effective decisions.
32. 领导对待员工公平、公正。My supervisor treats all employees fairly and equitably.
33. 我们的领导鼓励创新与主动性。Our leadership encourages innovation and initiative.
34. 我的上级关注员工的工作表现与成长。My supervisor is attentive to employees’ performance and development.
35. 我感到可以对上级表达不同意见而不受负面影响。I feel comfortable expressing differing opinions to my supervisor without negative consequences.
36. 领导能够及时地提供指导和反馈。I receive timely guidance and feedback from my supervisor.
37. 我的上级重视并采纳合理的建议。Reasonable suggestions from employees are valued and considered.
38. 部门管理制度明确、执行有力。Departmental policies and procedures are clear and consistently enforced.
39. 我的上级以身作则，具有榜样作用。My supervisor sets a good example for the team.
40. 我对领导的管理能力感到满意。I am satisfied with my supervisor’s overall management skills.
41. 领导能够激发团队的潜力和积极性。Leadership effectively motivates and unlocks the team’s potential.
四、培训与职业发展（共12题）
       Training and Career Development (12 Questions)
42. 酒店提供了足够的培训机会供我提升能力。Hotel provides sufficient training opportunities to enhance my skills.
43. 培训课程内容与我的岗位需求相关性高。The training programs are relevant to my job requirements.
44. 我知道酒店有哪些学习和发展资源。I am aware of the learning and development resources available to me.
45. 我能将所学知识应用到实际工作中。I can apply the knowledge gained from training to my work.
46. 上级鼓励我参与外部或内部的学习活动。My supervisor encourages participation in learning and development activities.
47. 酒店有清晰的晋升路径与评估机制。The company has a clear career progression and evaluation system.
48. 我知道该如何通过努力实现职业目标。I understand how to achieve my career goals within the organization.
49. 酒店为员工职业发展提供公平机会。The company offers equal opportunities for career advancement.
50. 我对当前的个人成长机会感到满意。I am satisfied with the personal development opportunities currently available.
51. 酒店愿意投入资源在员工培训与发展上。Hotel is willing to invest in employee development.
52. 我的成长目标能与酒店的发展目标相结合。My career goals align with the Hotel’s growth objectives.
53. 我的工作经历正在帮助我逐步达成职业理想。My current job experience is helping me work toward my long-term career goals.
五、其它问题（共12题）
       Others (12 Questions)
54. 员工餐厅的菜品符合我的口味。The dishes served in the staff cafeteria suit my taste.
55. 和酒店其他部门的沟通和协作是顺畅的。Communication and collaboration with other departments of the hotel are smooth.
56. 我对酒店提供的住宿环境满意。I am satisfied with the accommodation environment provided by the hotel.
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