Hotel Employee Survey 酒店员工满意度调查

1.

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2. I understand Amara's vision / mission / company culture.
我理解集团的愿景、使命、公司文化
3. I understand why our company/hotel policies & rules are needed.
我理解公司/酒店政策规定的必要性
4. The people at Corporate Office care about the staff at my hotel.
总部的人员关心酒店员工
5. I'm excited about the future of AIHR.
我为集团的将来感到兴奋
6. I am inspired to work hard for the success of this company.
公司激励我为今后的成功努力工作
7. I regularly see my GM walking around the hotel and meeting staff.
我经常看到总经理在酒店巡视并会见员工
8. My GM is readily accessible to all staff.
我的总经理对员工很亲切
9. Hotel Management is easily approachable.
酒店管理层对人亲切
10. Hotel management keeps employees informed about what's going on in the hotel.
管理层将店内发生的大事告知员工
11. My GM cares about the employees in this hotel.
我的总经理关心员工
12. My GM does something about employee problems and complaints.
我的总经理能为员工解决问题和投诉
13. This hotel respects differences in culture, religion, age and gender.
酒店尊重不同的文化、宗教、年龄和性别
14. This hotel provides excellent value to guests.
酒店为客人提供超值服务
15. I am trusted to make decisions on my own.
我得到足够的信任，可以自己做出决定
16. I understand what is expected of me by my direct supervisor.
我了解我的直属上级对我的期望
17. My direct supervisor cares about my opinions.
我的直属上级在意我的意见
18. I trust my direct supervisor to keep his/her promises.
我相信我的直属上级可以兑现承诺
19. My direct supervisor explains clearly what is to be measured and expected of me in my job.我的直属上级在工作中能清楚解释对我的工作期待和衡量标准
20. My performance reviews are fair.
我的绩效评估很客观
21. I received enough recognition for good work that I have done.
我工作当中的优点得到认可
22. My direct supervisor helps me and other employees when we need help.
我的直属上司在我和其他员工需要时给予帮助
23. My direct supervisor treats me fairly.
我的直属上司公平地对待我
24. I feel comfortable talking openly with my direct supervisor.
我可以和我的直属上司开诚布公地谈话
25. My direct supervisor encourages me to attend the training and development program.我的直属上司鼓励我参加培训和发展项目
26. My direct supervisor informs me about my career development plan.
我的直属上司告知我自己的职业发展计划
27. My direct supervisor provides coaching for me to do my job well.
我的直属上司在我工作中给予指导
28. My direct supervisor regularly provides me with adequate feedback on my job performance.我的直属上司定期对我的工作表现给予反馈
29. We have fun employee events at work.
在工作中，我和大家相处愉快
30. Employees in my department help each other.
我的部门内部大家都互相帮助
31. Employees in other departments cooperate and support me and my department well.
其他部门的员工和我一起合作，给予我支持
32. I have good friends at work.
我在工作中交到了朋友
33. Employees at this hotel take wonderful care of our guests.
酒店的员工悉心照顾客人
34. Enough people are available in my department to meet the needs of our guests.
部门里有足够的人手满足客人的需求
35. I feel that I have good job security.
我觉得我的工作很稳定
36. Compared to similar jobs in this area, my salary and service charge is fair.
对比于其他类似工作，我的薪资待遇较公平
37. Compared to similar jobs in this area, my benefits are fair.
对比于其他工作，我的福利待遇较公平
38. I have the power to do what I need to make guests happy.
我得到足够的授权，为使客人更愉快做出相应的决定
39. I understand how my work contributes to making guests happy.
我理解我的工作对于使客人更愉快的重要性
40. I am happy with my work schedule.
我满意我的工作安排
41. I am provided with enough advance notice about the hours I am scheduled to work. 
我可以提前获得工作任务的通知，以便安排工作
42. I have enough time for family and interests outside of work.
我有时间在工作外陪伴家人、发展爱好
43. People in my department who perform well are recognized.
在我的部门里，表现好的员工可以获得认可
44. I feel safe working at this hotel. (Hotel has security system at work)
我在酒店内工作有安全感（酒店的保安系统正常运转）
45. The technology at this hotel supports high levels of guest satisfaction.
酒店有高科技的设备支持能够令客人满意
46. I am happy with the physical working conditions at my job.
我满意工作的外部环境
47. I have the supplies, tools and equipment I need to do a good job.
我有能够顺利开展工作的设备、工具等
48. I receive skills training to do my job well.
我能接受使我更好工作的培训
49. My current job provides the opportunity to learn new skills and develop my talents.我现在的工作给我学习新技能发展能力的机会
50. I received an orientation on the first month of joining the hotel.
我在加入酒店的第一个月可以接受入职培训
51. I am informed about the training and development opportunities inside/outside the hotel.
酒店内/外的培训及发展计划，我都能被通知
52. I am satisfied with the food and drinks in the staff restaurant.
我对员工餐厅的菜品满意
53. I like the environment at the staff restaurant.
我喜欢员工餐厅的环境
54. I am satisfied with the staff recreation room.
我对员工休息室满意
55. Staff lockers, toilets, showers, etc. are clean and well maintained.
员工更衣室、洗手间、淋浴间干净整洁
56. Staff accommodations are adequate.
员工宿舍环境很好
57. I feel important and respected at work.
在工作中我感觉到自己的重要性和别人对我的尊重
58. I feel proud of the hotel that I work for.
我为能在酒店内工作感到骄傲
59. I feel challenged at work.
在工作中我能遇到挑战
60. I feel empowered at work.
我在工作当中得到授权
61. I am passionate about my work.
我对自己的工作充满热忱
62. I believe in the ASSH Core Values. 我相信酒店价值观
63. My hotel senior management demonstrates ASSH Core Values daily.
酒店管理层日常能够体现酒店价值观
64. My supervisor regularly talks to me and my team about Service Quality.
我的主管定期和我及其他同事谈论服务质量
65. I understand about the Service Quality Program in my hotel.
我理解酒店内的服务质量项目
66. I am engaged in Quality Improvement Team Activity in my hotel.
酒店鼓励我参加服务质量活动
67. I feel that Service Quality is helping me to do my job better.
我认为服务质量项目能帮助我更好地工作
68. I believe that Service Quality Program will help my hotel to deliver quality products and services.
 我相信服务质量目将帮助我的酒店提供高质量的产品和服务
69. What additional comments do you have about any topic? 
你还有什么想告诉我们的？
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