2024年青岛富力艾美酒店培训需求调查

1.您的部门 Your Department

行政办公室 Executive Office财务部 Finance市场销售部 Sales & Marketing工程部 Engineering防损部 Loss Prevention餐饮部 Food & Beverage前厅部 Front Office客房部 Housekeeping人力资源部 Human Resources

2.您的职位级别 Your Position Level

行政委员会成员 ExCom Member色档经理 Color Band Manager非色档经理 Non-Band Manager主管 Supervisor员工 Grade

3.您通过哪些方式获知酒店培训信息？How do you get hotel training information?

邮件 Email张贴在布告栏的培训活动计划 Training and Activity Calendar on the Notice Board部门经理/培训员告知 Informed By Departmental Manager/trainer其他方式，请列明 Others, please be specific

4.部门提供的培训是否满足您的工作需求？Can the training courses provided by department meet your needs?

是 Yes否 No

5.您觉得一天中哪些时间段适合开展培训？What time of day do you think is suitable for training?

6.您觉得哪些培训方式更有效？Which methods will be more effective?

课堂讲解 Classroom Presentation案例分析 Case Study角色扮演 Role Play游戏活动 Activity Engagement其他，请列明 Others, please be specific

7.下列培训中，哪些课程对您胜任当前工作最为重要或急需? Which training courses are important or urgent for your job competence?

岗位专业知识 Job Knowledge岗位技能知识 Job Skills品牌文化知识 Culture & Brand Knowledge初级管理技能 General Management Skills处理投诉 Complaint Handling培训技巧 Training Skills英文培训 English Training其他，请列明 Others, please be specific

8.您希望在部门培训中学到哪些知识? What do you want to learn from department training?

9.您希望酒店组织哪些员工活动? What kind of associates activity do you want to have?

万豪集团文化推广 Marriott Culture Promotion体育类活动 Sports才艺类比赛 Talent Show电子竞技 Electronic Sports部门互动如：各部门之间互相认可并感谢 Department Interactions such as: recognition and appreciation between departments团队建设 Team Building其他，请列明 Others, please be specific

10.您还有什么想法和建议想告诉我们的? Other thoughts and suggestions for hotel/department training?

11.作为部门经理/培训员，您在开展培训时遇到哪些困难，您需要哪些帮助? As department manager/trainer, what difficulties do you have when conduct the training? How can we help?

12.在提高酒店/部门培训效果上，您有什么意见或建议? What is your suggestion for hotel/department training improvement?

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