Property Service Satisfaction Questionnaire of Lane Bridge Villa
尊敬的业主：
为了进一步完善美丽年华物业的管理工作，也为给各位尊敬的业主提供更优质的服务，请您在百忙之中填写这份调查问卷并提出您宝贵的意见和建议。您对问卷的作答将有助于我们发现物业服务中的问题，这将是对我们工作最大的支持。 Dear house owners:
In order to improve the management work of Beijing MeiLiNianHua Property Management Co., Ltd, as well as to provide better service to all the owners, please take a few minutes to finish this questionnaire and put forward your valuable suggestions. Your response will help us find problems existed in our service, which will be the greatest support for our work.
您的信息 Your Personal Information
先生 Mr 女士 Mrs
2. 姓名 Name: _________ 房号 Room No.: ______ 电话 Telephone:____________ 客服前台及管家服务 Service Center Reception and Housekeeper Service
1.仪表态度Appearance and Attitude 2.主动服务意识 Proactive Service Awareness
3.来电来访处理 Call and Visit Handling
4.沟通效果 Communication Effect
5.通知、提示及回访服务的及时性 Timeliness of Notifications, Reminders and Callbacks
满意 Highly Satisfactory 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
园区清洁 服务
Environmental Cleaning Service
1.仪表态度Appearance and Attitude 2.主动服务意识Proactive Service Awareness
3.生活垃圾清运 Household Waste Clearance
4.园区清洁状况 Environmental Cleanliness
5.蚊蝇等四害消杀 Pests Killing
满意 Highly Satisfactory 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
园林绿化服务
Landscaping Service
1.仪表态度Appearance and Attitude 2.绿化养护及时性Timeliness of Greening
3.绿化效果Greening effect
4.病虫害防治 Insect Control
满意 Highly Satisfactory 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
工程设备设施 服务
F acilities Maintenance Service
1.仪表态度 Appearance and Attitude 2.公共设备设施维护情况Maintenance of Public Equipment and Facilities
3.维修及时性 Timeliness of Maintenance
4.有偿（入户维修）服务 Paid (In-home) Service
5.施工管理 Construction M anagement
满意 Highly Satisfactory 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
安保服务 Security service 1.仪表态度 Appearance and Attitude 2.主动服务意识 Proactive Service Awareness
3.外来车辆及人员管理 Management of OutsideVehicles and Personnel
4.施工安全管理 Construction Safety Management
5.秩序维护和治安管理 Order Maintenance and Public Security Management
满意 Highly Satisfactory 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
会所俱乐部服务
Clubhouse Service
1.仪表态度 Appearance and Attitude
2.主动服务意识 Proactive Service Awareness
3.卫生清洁状况 Clubhouse Cleanliness
4.设备设施运行状况 Equipment and Facilities Condition
满意Satisfied 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
物业服务中心服务
Management Service Center Service
1.24小时服务及人员值班情况 24-hour Service and Personnel on Duty
2.园区文化活动 Community Activities
3.投诉及建议处理 Handling of Complaints and Suggestions
4.解决问题的能力 Problem Solving Capability
5.应急突发事件的处理能力 Handling of Emergency Cases
满意Satisfied 较满意 Satisfactory 不满意 Unsatisfactory
您对以上服务不满意的原因（选填）
Reasons for your dissatisfaction with the above services (optional)
项目部总体服务评价 Overall S ervice Evaluation of Lane Bridge Project Department
满意 Highly Satisfactory 较满意 Satisfactory 不满意 Unsatisfactory
您对目前物业工作有何建议和意见？(选填)
Do you have any suggestions and opinions on our property management work?(optional)
感谢您抽出宝贵时间填写问卷，请于2024年12月18日之前填写完成，感谢您的配合。如有疑问，请拨打服务监督电话64392528。 Thank you for taking the time to finish the questionnaire before December 18th , 2024. If you have any questions, free feel to call the service supervision office on 64392528.Thank you for your Support and cooperation!
