Bilingual_Organizational Tacit Knowledge Management" Global Survey　“组织隐性技能管理” 全球调研问卷(中英文对照版)




"组织隐性技能管理” 全球调研问卷
"Organizational Tacit Knowledge Management"
Global Survey

各位朋友，大家好！
Hello, friends!

组织隐性知识管理全球智库(英文:Global Think-tank on Organizational Tacit Knowledge Management,简称GO-TKM)，是一个总部位于比利时布鲁塞尔的国际性非营利组织，旨在推动组织隐性技能管理在全社会的重视和运用，向有效的经验学习，从而减少人类试错，改进学习效率和效果，提升社会福祉。(官网：www.GO-TKM.org)。目前，智库成员来自39个国家的108名业界非常资深的专家。
Global Think-tank on Organizational Tacit Knowledge Management (GO-TKM), an international non-profit organization based in Brussels, Belgium, aims to promote the importance and application of organizational tacit knowledge management in society, improve the efficiency and effectiveness of human learning, and enhance the well-being of the society. (www.GO-TKM.org). This think-tank has 108 global experts from 39 countries so far.

MentoringCo盟珂公司是一家总部位于比利时布鲁塞尔的，提供商业化的导师技术培训、组织隐性技能管理和企业导师咨询的跨国公司。业务遍及六大洲41个国家和地区，也是目前业界口碑很好、实力很雄厚的一家专业从事组织隐性技能管理和企业导师咨询的跨国公司。(www.MentoringCo.com)
MentoringCo is a multinational company headquartered in Brussels, Belgium, providing commercialized mentoring training, organizational tacit knowledge management and corporate mentoring consulting. With its operations in 41 countries on 6 continents, MentoringCo is a highly reputable and strong multinational company specializing in organizational tacit knowledge managements and corporate mentoring programs. (www.MentoringCo.com)

行为与知识工程研究中心BAKE,专注于行为工程和以人为本的系统设计。所开发的专业知识可为香港的众多技术和服务发展做出贡献。该研究中心成立于2007年，原名为知识管理研究中心（KMRC），2011年更名为知识管理与创新研究中心（KMIRC）。它在香港和中国大陆的同类研究中是独一无二的。
Behaviour and Knowledge Engineering Research Centre BAKE (former Knowledge Management and Innovation Research Centre) focuses on behaviour engineering and design of human-centered systems. The developed expertise can contribute to numerous technology and service developments in Hong Kong.The Research Centre was set up in 2007 in the name of Knowledge Management Research Centre (KMRC) which was renamed as Knowledge Management and Innovation Research Centre (KMIRC) in 2011. It is unique of its kind in Hong Kong and Mainland China.

深圳技术大学商学院学生职业发展中心旨在通过知识管理助力学生的职业发展，提升学生个人技能，为粤港澳大湾区输送具有国际视野和商务实操能力的复合型人才。
The Student Career Development Center，Business School，Shenzhen Technology University aims to promote students' career development through knowledge management, enhance students' personal skills, and provide inter-disciplinary talents with international vision and business practical ability for the Guangdong-Hong Kong-Macao Greater Bay Area.

为了解世界各国在组织隐性技能管理领域的现状，发掘世界各国的优秀应用成果，广泛推动社会各类组织充分重视和加强组织隐性技能管理，拯救组织隐性技能，挖掘组织隐性技能的潜力，探讨组织内快速运用各类最佳实践与工作方法，挖掘组织内宝贵的未开发人才资源，提升组织效能与生产能力，增进社会福祉！
In order to know the current situation of organizational tacit knowledge management in the world, find out  the excellent application worldwide, promote to raise the awareness and strengthen organizational tacit knowledge management, save the tacit knowledge, explore the potential of it, communicate the best practices and working methods in organizations, develop the valuable untapped talent resources in organizations, improve the organizational effectiveness and productivity together with the social well-being!

为此，组织隐性技能管理全球智库（GO-TKM）、MentoringCo企业导师国际咨询机构联合香港理工大学行为与知识工程研究中心、深圳技术大学等，共同发起“组织隐性技能管理全球调研”，并最终以行业白皮书的形式向社会发布研究成果。
Therefore, the Global Think tank Organizational Tacit Knowledge Management (GO-TKM), MentoringCo, the Center for Behavioral and Knowledge Engineering of the Hong Kong Polytechnic University and Shenzhen Technology University have jointly launched the "Global Organizational Tacit Knowledge Management Survey" and will finally release the research results in the form of  TKM global annual report to the public.

本次调研， 我们将严格遵循欧盟的《通用数据保护条例（GDPR）》和中国的《个人信息保护法》。
We will strictly follow the EU's General Data Protection Regulation (GDPR) and China's Personal Information Protection Law for this survey.

很荣幸邀请您贡献8分钟完成此份问卷，我们将和您共享本次调研报告，并赠送您免费参与2026年1月23-25日的“第二届全球组织隐性技能管理论坛”线上直播权益，如有需要，请留下您的邮箱，谢谢！
We are pleased to invite you to contribute 8 minutes to complete this questionnaire, and we will share the survey report with you, if your email is provided, thank you! You will also be entitled to attend the 2nd Global Organizational Tacit Knowledge Management Forum online on Jan 23-25, 2026 free of charge.

如对问卷有任何疑问和建议，请联系我们:
邮箱：info@GO-TKM.org
If you have any questions or suggestions about the questionnaire, please:
E-mail: info@GO-TKM.org

研究单位：
Organized by:
          组织隐性知识管理全球智库GO-TKM
          GO-TKM, Global Think Tank on Organizational Tacit Knowledge Management
          MentoringCo 中国
          MentoringCo China
          香港理工大学行为与知识工程研究中心
          Center for Behavioral and Knowledge Engineering, The Hong Kong Polytechnic University
          深圳科技大学商学院学生职业发展中心
          The Student Career Development Center，Business School, Shenzhen Technology University

2024年12月31日
December 31, 2024
第一部分：基础信息
Part I: Basic Information
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1.
您目前常驻的国家或地区：
Country or region where you are currently based:
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2.
您目前所处的年龄段：
Your age range:
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3.
您的最高学历：
Your highest degree of education: 
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4.
您的工作年限是：
Your years of working experience:
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5.
您目前从事的职业：
Your current occupation: 
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6.
您在公司/单位中曾经担任过的最高职级是：
The highest position you ever held in your employment：
第二部分：组织相关信息
Part II: Organization-related information
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7.
您所在的公司/单位属于下列哪个行业？
Which industry does your organization belong to?
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8.
您所在的公司/单位性质是？
Nature of the Organization:
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9.
您所在的公司/单位员工数量是（不含母公司/上级单位）:
Number of employees in your oragnization (excluding parent company/organization):
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10.
看到“组织隐性技能”一词， 您会想到什么？
What's your first response when someone mention "Organizational Tacit Knowledge"? 【多选题】
公司/单位内部业务高手掌握的工作技巧和诀窍 Work know-how and skillsets owned by top performers within the organization
公司/单位内部难以用语言表达、用文字说明或用其它方式呈现的工作技能 Job skills within the organization that are difficult to be expressed in words, described in writing, or presented in other ways
公司/单位内部尚未以书面形式存在，但实际执行的工作流程、方法、技巧或经验 Work processes, methods, techniques or experiences that do not yet exist in written form within the organization, but are actually existed
公司/单位内所独有的专利、技术等知识产权 Intellectual property rights such as patents and technologies that are unique to the organization
公司/单位内部的产品配方、生产工艺、采购源头、客户信息等不为外界所知的商业秘密 Organization internal product formulas, production processes, procurement sources, customer information and other trade secrets that are not known to the outside world
公司/单位内部团队协同效应而带来的工作效率 Productivity due to team synergy within the organization
其他（请列明）Other (please specify)
不清楚/首次接触 Unclear / First time to know this
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11.
您认为，所在的公司/单位中，高级管理者是否认识到隐性技能管理的重要性/价值？
Do you think senior executives in your organizition recognize the importance/value of tacit knowledge management?
认识到且非常重视，并采取积极有效的行动 Acknowledge and pay great attention to it, take positive and effective actions as well
认识到且重视，但尚未采取行动 Recognized and valued, but no action yet
没有认识到 Not recognized yet
不清楚 Not sure
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12.
您所在的公司/单位是否设有专人负责知识管理（隐性知识管理）？
Does your organization have a role dedicated to knowledge management (tacit knowledge management)?
有（如有，请填写此人的岗位名称) Yes (If yes, please fill in the job title of this role)
没有 No
不清楚 Not sure
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13.
您所在的单位专人负责（隐性）知识管理的人工作向谁汇报？
What's the reporting line of this dedicated tacit knowledge management role in your organization?【多选题】
总裁/CEO
人力资源总监HR director
部门经理/functional department head
其他（请注明）Others please specify__
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14.
您所在的公司/单位，在处理关键的隐性技能时，现状如何？
What is the current status in your organization when it comes to critical tacit knowledge?【多选题】
一般的知识管理方法被运用到隐性技能管理中去 General knowledge management methods are applied to tacit knowledge management
能够识别到公司/单位的关键隐性技能，但尚未采取行动 Critical tacit knowledge of the organization can be identified but no action yet
不知道如何去识别公司/单位的关键隐性技能 Don't know how to identify the key tacit knowledge of the organization
有打算要去识别公司/单位内的隐性技能 Have the plan to identify the tacit knowledge within the organization
目前尚未采取任何行动 No action has been taken yet
其他 Other
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15.
请对您所在公司/单位，隐性技能管理在各部门的重要性打分（1极不重要，10 非常重要）
Please rank the importance of tacit knowledge that are critical for your organisaton’s operations  from 1 to 10 (1- extremely unimportant, 10 - extremely important)
产品研发  Product development
产品支持  Product support
项目管理  Project management
销售与市场  Sales & marketing
运营管理  Operations management
技术管理  Technology management
服务设计  Services design
内部服务支持  (Internal) Services support
外部服务支持  (External) Services support
流程设计  Process design
流程优化  Process improvement
流程创新  Process innovation
合规要求  Compliance
组织发展  Organisational memory/Development
战略规划  Strategic planning
客户  Customer
行业  Industry
合作伙伴  Partnership
供应商管理  Vendor managementt
其它  Other
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16.
您所在的公司/单位中，在隐性技能管理方面，是否举办过任何类似的活动（例如，研讨会，工作坊，培训，工具/方法的应用）？如有，请从列表中选择或注明。
Has your organisation conducted any event/activity (e.g. seminar, workshop, training, deployment of a tool/methodology) on how to manage tacit knowledge? If yes, please elaborate.【多选题】
研讨会 Seminar
工作坊 Workshop
培训课程 Training courses
导师辅导式的技能传承 Mentoring program
开发/引入一种新的知识管理方法 Develop/Adopt a new knowledge management methodology
开发/引入一种新知识管理工具/系统 Develop/Deploy a new knowledge management tool/system
发起一个新的知识管理项目 Launch a new knowledge management program
其它（请注明）Other (please specify)
以上均无 None of the above
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17.
您所在的公司/单位，在隐性技能管理中，主要运用了哪些技术/手段？
What method(s), if any, are being used in your organization to harness, share/transfer tacit knowledge?
从未有过 Never before打算去做 Planning to do已经采用 Already adopted
知识的留存（最佳实践、案例研究等）Knowledge repository (e.g. best practices, case studies, other)
知识的留存（最佳实践、案例研究等）Knowledge repository (e.g. best practices, case studies, other)
事后复盘  After Action Review
事后复盘  After Action Review
经验教训的积累  Lessons Learnt
经验教训的积累  Lessons Learnt
头脑风暴  Brainstorming
头脑风暴  Brainstorming
集体讨论 Discussion forum
集体讨论 Discussion forum
故事/讲故事  Stories/Storytelling
故事/讲故事  Stories/Storytelling
非正式闲谈  Knowledge Café / World Cafe
非正式闲谈  Knowledge Café / World Cafe
知识地图/思维导图  Knowledge maps / Mind maps
知识地图/思维导图  Knowledge maps / Mind maps
开源技术  Open Source Technology
开源技术  Open Source Technology
离职访谈（标准化，扩展，特别定制）Exit interviews (standard, extended or specially designed)
离职访谈（标准化，扩展，特别定制）Exit interviews (standard, extended or specially designed)
从未有过 Never before打算去做 Planning to do已经采用 Already adopted
知识社区（学习社区、专业社区、专家网络）Knowledge Communities (e.g. CoI, CoP, expert networks)
知识社区（学习社区、专业社区、专家网络）Knowledge Communities (e.g. CoI, CoP, expert networks)
同事支持  Peer Assist
同事支持  Peer Assist
导师辅导  Mentoring
导师辅导  Mentoring
同级别学习小组  Peer Learning Group
同级别学习小组  Peer Learning Group
教练辅导  Coaching
教练辅导  Coaching
培训  Training
培训  Training
工作观察  Job Shadowing
工作观察  Job Shadowing
团队建设  Team building
团队建设  Team building
其他（请注明）Other (please specify)
其他（请注明）Other (please specify)
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18.
在应对隐性技能管理上，贵公司/单位所面临的挑战有哪些？
What are the challenges in handling tacit knowledge in your organazition? (Choose as many as you like)【多选题】
难于识别组织中的隐性技能 Difficult to identify
隐性技能大多基于情境的，高度不稳定的 Context-dependent therefore highly volatile
缺乏呈现/存储/表述隐性技能的恰当形式或语言 No format/language for representing/storing/expressing tacit knowledge
没有意识到我们已经知道的东西（如，知和行的差距) “Don’t know what we know” (i.e. the “knowing-doing gap”)
一旦代码化，它就不再是隐性技能了 Once codified, it is not tacit anymore
无法测量/评估其效用、关联度和准确度 No way of measuring/evaluating usefulness, relevancy and accuracy
缺乏管理组织隐性技能的有效工具 Lack of tools for handling tacit knowledge
缺乏组织隐性技能管理的技巧 Lack of skills in tackling this problem
同事间不愿意分享隐性技能 Reluctance to share tacit knowledge
同事间关于核心隐性技能分享，缺乏必要的信任 Lack of trust
有些隐性技能可能会快速贬值 Tacit knowledge may depreciate in value rapidly
有些隐性技能可能是非常主观的 Can be highly subjective
组织对隐性技能管理，缺乏战略性规划与支持 Lack of strategic planning and support
缺乏高层管理者对隐性知识管理的支持 Lack of support from the senior executives
企业文化不支持隐性知识管理 Our organizational culture does not support
没有足够的信息技术支撑隐性知识管理 We don’t have enough information technologies to support
其它（请注明）Other (please specify)
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19.
在新的一年（2026年），关于隐性技能管理，您认为您所在的公司/单位将：

In 2026, with regard to managing tacit knowledge,
加强对隐性技能的管理（财力、人力、物力等）To increase its efforts in managing tacit knowledge
维持目前的隐性技能管理状态 To maintain existing efforts in managing tacit knowledge
降低在隐性技能管理方面的投入 To reduce its efforts in managing tacit knowledge
不会花费任何精力去提升我们的隐性技能管理 Not to spend any efforts to manage tacit knowledge
如何管理隐性技能，前景尚不明确 It is unclear whether my organisation will manage tacit knowledge
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20.
贵公司/单位对于隐性技能管理的要求是：
What drives the needs of tacit knowledge management in your organization:
来自于总部/上级单位统一要求 Request from the headquarters
自己所在单位的自发的行为 Self-initiated
两者兼有 Both
其他（请注明）Other (please specify)
都没有 Neither
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21.
您认为，所在的公司/单位是否会考虑，引入外部隐性技能管理顾问来支持内部的发展？
Do you think that your organization would consider, bringing in external tacit knowledge management consultants to support internal development?
有可能 Possible
不可能 Impossible
不清楚 Not sure
22.
最后，非常感谢您的宝贵时间完成此份问卷。您提供的信息，我们将严格保密不外传，承诺不做任何商业用途。如需要，可以填写电子邮箱，届时将发送调研报告给您，以示感谢！
Finally, thank you very much for your valuable time to complete this survey. The information you provide will be kept strictly confidential and will not be used for any commercial purpose. In appreciation of your support, we will send you our report if you provide valid e-mail address. You will also be entitled to attend the 2nd Global Organizational Tacit Knowledge Management Forum online on Jan 24 & 25, 2026 free of charge.
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