SITC Shipping Services: Customer Needs Questionnaire

Dear Customer:

Hello! To better understand your needs and improve our service quality, we are conducting this survey. Your opinions are crucial to us and will directly influence the direction of our service improvements. This questionnaire will take about 5 minutes to complete. Please fill it out based on your actual situation. Thank you for your support and cooperation!

I. Basic Information

*
1.

Industry of your company:

Manufacturing
Trading
E-commerce
Other
*
2.

Your position in the company:

Procurement/Logistics Manager
Business Operation Staff
Management
Other
*
3.

Annual shipping volume of your company:

Less than 500 TEU
500-1000 TEU
1000-5000 TEU
More than 5000 TEU

II. Priority of Needs

*
4.

Please rank the following service elements according to your company's actual shipping needs  (1 being the highest priority and 7 the lowest)

【请选择全部 项并排序】
  • Reasonable Freight Rates
  • Booking and Container Guarantee
  • System Usability
  • Schedule Stability
  • Local Services
  • Container Condition Guarantee
  • Vessel On-time Performance

III. Further Feedback on Needs

*
5.

Based on SITC's current services, how much higher or lower than the market rate would you accept SITC's freight rate per TEU?

+USD100/TEU
+USD50/TEU
+USD20/TEU
Same as market rate
-USD20/TEU
-USD50/TEU
-USD100/TEU
*
6.

What would you like to see improved in terms of schedule and on-time performance? (Select up to 2 options)

【请选择1-2项】
More accurate estimated time of arrival
Reduced number of delays
Advance notification of delays
Shorter T/T time
Direct shipping services
*
7.

What would you like us to improve in terms of booking and container guarantee? (Select up to 2 options)

【请选择1-2项】
Timeliness of booking confirmation
Timeliness of empty container supply
Ability to allocate space for temporary bookings
Space guarantee in case of over-booking
Space guarantee for transshipment cargo
*
8.

What would you like to see improved in terms of local service? (Select up to 2 options)

【请选择1-2项】
Service attitude and professionalism
Response speed and problem-solving ability
Proactive attention to customer needs
*
9.

Which shipping lines do you currently use for IA trade? (Select up to 5 options)

【请选择1-5项】
SITC（SITC）
SEALAND（Maersk）
CMA（CMA CGM）
TSL（TS Lines)）
HMM（Hyundai Merchant Marine）
WHL（Wan Hai Lines）
SNL（Sinotrans Container Lines）
COSCO（China Ocean Shipping Company）
EMC（Evergreen Marine Corporation）
Other
*
10.

What functions would you like to see improved in the booking system? (Select up to 2 options)

【请选择1-2项】
Ease of booking
Data import compatibility
Functionality openness
System response speed

Feedback on SITC E-Business Website (https://ebusiness.sitcline.com/):

*
11.

Have you used the SITC E-Business website?

Yes
No
*
12.

How do you rate the SITC E-Business website in the User Interface and Experience?

Very user-friendly and easy to navigate
Generally user-friendly but with room for improvement
Average, somewhat complex to use
Not user-friendly, needs optimization
*
13.

What do you think are the most needed improvements for the SITC E-Business website?  (Select up to 2 options)

【请选择1-2项】
Accuracy and real-time updates of schedules
Detail level of cargo tracking
Ease of booking process
Accuracy of charge inquiries
System stability (to avoid frequent breakdowns or maintenance)

IV. Other Opinions and Suggestions

14.

Any other needs or suggestions for shipping services:

*
15.

Would you be willing to participate in further in-depth interviews or surveys?

Yes
No
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