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ShineServer System User Survey Questionnaire
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Dear ShineServer system users,
First of all, we would like to thank you for your long-term support and care for ShineServer system! Now we deeply feel that there is still a lot of gap between the current service and your needs, in order to improve the experience of ShineServer system and strengthen the functional modules of ShineServer system, we sincerely invite you to participate in this ShineServer system related research. Please let us know your valuable comments or suggestions so that we can make timely improvements and serve you better.
Every feedback you provide will be an important basis for further development of our ShineServer system. We attach great importance to each questionnaire response, and we kindly ask you to give us objective, true and detailed feedback. Thank you!
Note: This questionnaire is only for ShineServer system experience and optimization module, please exclude the use of ShinePhone and OSS or other hardware and software monitoring system when you start to fill in this questionnaire.
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1. In what capacity have you been accessing ShineServer system?
Personal users
Installers and distributors
Operation and maintenance personnel of this website
Other
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2. How much do you know about PV/Energy Storage plants and equipment?
No knowledge at all
Only have a vague idea
Understand basic operation
Understand in-depth logic
Understand specialized underlying knowledge
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3. how long have you been using the ShineServer system?
0-5 months
6-12 months
More than 1 year
More than 3 years
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4. Why do you continue to use ShineServer system?
[Multiple]
Officially recommended
Don't want to lose the data that already exists in the system
Good experience with the software system itself
Others
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5. How often do you use the ShineServer system overall?
Almost every day
2-3 times a week
Once a week
Once a month
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6. What equipment manufactured by Growatt are you currently using?
[Multiple]
Household PV inverters: MIN-X, MID-X, MOD-X, MIC, etc.
Commercial and industrial PV inverters: MAX, MAC, etc.
Household energy storage inverters: MIN-XH, MOD-XH, SPH, MID-XH, etc.
AC energy storage machine: SPA, etc.
Others
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7. Please rank the data presented in the dashboard in order of importance according to your daily use.
[Please choose
all
items and sort them]
Overview of power generation: Photovoltaic power generation, generator power generation, etc.
Electricity consumption profile: Load consumption, feed-in to grid, self-generation, etc.
Battery information: charge/discharge, real-time SOC, etc.
Benefits
Social contribution: CO2 reduction, coal saving, etc.
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8. Does the monitoring data currently provided by the ShineServer system meet your needs?
Meet Demand
Does not meet demand
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9. What functional modules of the ShineServer system do you think need to be improved?
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10. What is your overall satisfaction with the ShineServer system?
1-5 represents your satisfaction level, 1 represents very dissatisfied,5 represents very satisfied.
Very dissatisfied
Very satisfied
1
2
3
4
5
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11. Why did you give the ShineServer system the above score?
[Multiple]
The product function is incomplete and cannot meet the demand
The product functions are too complicated, there are a lot of unnecessary functions
The system is unstable and has many bugs
Interaction design is not reasonable, interface operation does not meet the habit
UI design is not beautiful enough
Functional interface is fragmented and inconsistent, poor consistency
Other
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12. How satisfied are you with the "Device Settings" module in ShineServer system?
1-5 represents your satisfaction level, 1 represents very dissatisfied, 5 represents very satisfied.
Very dissatisfied
Very satisfied
1
2
3
4
5
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13. Why did you give the above score to the "Device Settings" module?
[Multiple]
The product function is incomplete and cannot meet the demand
The product functions are too complicated, there are a lot of unnecessary functions
The system is unstable and has many bugs
Interaction design is not reasonable, interface operation does not meet the habit
UI design is not beautiful enough
Functional interface is fragmented and inconsistent, poor consistency
Other
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14. How likely are you to recommend ShineServer system to others?
Scale of 0-10 indicates your level of willingness, with 0 being unlikely and 10 being very likely.
Unlikely
Very likely
0
1
2
3
4
5
6
7
8
9
10
15. Do you have any other external systems that you would recommend to us for optimization? If yes, please also write down what aspects you would like us to refer to.
16. Do you have any other comments or suggestions for us?
Evaluation object score
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